Frame Frame the problem and activate stakeholders. Explore Conduct ethnographic research with users and/or staff. Create Design, prototype, and validate solutions. Implement Create implementation roadmap, execute the best ideas.
We use service design, design research, systems thinking, idea visualization, market research, and usability testing to help your business gain new customers, retain customers and beat the competition.
Customer experiences aren’t simply amorphous constructs; many times they are more important than the products and services you provide. In fact, 70% of buying experiences are based on how the customer feels they are being treated. Is your customer experience helping you…or hurting you?