Training Services

Training Services

Whether you are building a successful innovation culture, a powerful workplace experience or developing a clear vision for the future, our training and bootcamps are a perfect complement to our other service offerings.

Trestles offers hands-on training and bootcamps in fields such as design thinking, service design, customer experience and design research for companies of all sizes. Participants walk away with a wealth of knowledge, tools, and methods that they can implement immediately in order to drive connection and engagement within their organization.

Customer Experience Tasting Tour

Train your staff to provide exceptional customer service in a fun and highly immersive environment. During this multi-day experience, you’ll learn the basics of customer experience and go on outings to taste “experience brands” and collaboratively develop ideas for how to make your offerings more enticing. Great for organizations looking to optimize customer experience.

Design Thinking Bootcamp

Jump out of the box and into an innovation wonderland as you learn the fundamental elements of design thinking during this hands-on four-day crash course. Great for individuals and organizations interested in learning how to think different.

Training with Deloitte's Gov Lab
Training with Deloitte’s Gov Lab

Service Design Bootcamp

One of the hottest trends today, service design applies interdisciplinary thinking to develop a comprehensive, customer-centered experience. This three-day bootcamp provides participants with a toolbox for building and optimizing customer interactions. Great for business owners and organizations looking to improve customer experience.

Design Research toolkits used with MIT Sloan School of Management
Design Research toolkits used with MIT Sloan School of Management

Experience Prototyping Methods

Learn the basics for prototyping new service experiences through this hands-on workshop. Participants will explore and experiment with three key techniques in this workshop: “Build It,” “Act it Out,” and “Sketch It.” Techniques covered in this training will range from wireframing to paper prototyping to improvisation.

DT:DC Prototyping workshop
DT:DC Prototyping workshop

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